​Please verify with your insurer that you have massage benefits before adding your insurance information to your intake form. We lack the administrative staff to verify benefits for all clients. You can ask about both massage (97124) and manual therapy (97140) as we can bill for either service as massage therapists, but some plans exclude these services being performed by LMTs.

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Please keep in mind that out-of-state policies are less likely to recognize LMTs as medical providers and are more difficult for us to communicate with. If this applies to your plan, please note that we may need to bill you directly for services rendered.

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Billing insurance is something we do to improve accessibility and affordability for our clients and we do so at our expense. We do our very best to be thorough and transparent. Different plans have different requirements and cover different things, and we are not always able to get correct answers from representatives. In the case that insurance refuses to pay for your treatment, you will be expected to pay for the services. We appreciate your patience, kindness, and understanding as we navigate this process.

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Insurance Verification Policy

At RituaLuna, we are committed to ensuring that your insurance billing is handled smoothly and efficiently. To facilitate this, we require a minimum of 7 days to verify insurance benefits prior to your first appointment. If we do not receive the necessary 7 days to confirm your coverage, or if we are unable to obtain the required information from your insurance provider, the following will apply:

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  •  Clients will need to pay the cash rate for their session at the time of their appointment.

  •  Reimbursement will be issued to your card on file once your insurance benefits have been verified, or in some cases when the claim has been processed and paid by your insurance company.

Thank you for your understanding and cooperation in allowing us to manage your healthcare benefits effectively.

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What restrictions should I expect?

  •  Most plans prefer your provider to be in-network. Some plans will not cover out-of-network providers. Many plans will cover out-of-network providers, but may charge a higher coinsurance. Many plans will waive deductible for in-network providers, and apply deductible to out-of-network.

  •  Most Blue Cross/Blue Shield plans require proof of medical necessity in the form of a doctor's referral.

  •  A few plans require prior authorization.

  •  Despite showing us as in-network, a few plans exclude (will not cover) massage therapy, services provided by massage therapists, or acupuncture.

Which RituaLuna Wellness providers are in-network with my plan?

Use your insurance provider directory. Enter your member number or network, and search for the provider's name. If the search brings up a provider's profile, they are in-network.