Safety Measures
We have chosen to transition to a mask optional policy at RituaLuna Wellness. If you are more comfortable waring one or if your therapist requests that you wear one we ask that, together, we do what we can to help each other feel most safe. If you forgot your mask and would like to wear one, we have plenty and can provide you with one upon entry to the space. Both bodywork spaces have high quality air filters running all the time and everything is sanitized between clients. We also ask that if you arrive more than 5 minutes early to please wait nearby until 5 minutes before your appointment.
If you have any close exposure to someone who tested positive for Covid or are feeling under the weather in any way, we ask that you call as as soon as possible to reschedule. It is a priority for us to keep ourselves and our clients safe and maintain our space as a sanctuary for healing and wellness.
Privacy
We protect your patient information using HIPPA compliant EHR technology. Our primary scheduling, billing, and management software is Jane App. You can see their privacy policy here: https://jane.app/legal/privacy-notice . We are waiting for Jane to offer encrypted messaging but they haven't done that yet so in the meantime we have made our Gmail accounts HIPPA compliant and use Gmail for some communications. Please know that while that communication is protected when it comes from us, your responses are likely not protected. Please use discretion and schedule a phone call for sensitive communications. We do collect email addresses for our newsletter and you are welcome to opt in or out of that when you add your email to Jane. Those opted-in email addresses are stored in our Wix account and only available to our owner and manager. They will never be shared for any reason. Other communication including appointment verification, billing notices, and scheduling will come from within our HIPPA compliant EHR. Those email addresses are protected and will never be shared.
Paper records including correspondence with insurance companies are stored off site.